| Communicate effectively with both adults and young people as individuals and in groups |
| Demonstrate awareness of different aspects of verbal and non-verbal behaviour and respond appropriately to these |
| List and identify the main features of non-verbal communication, i.e. those features of communication that are achieved without speech; by gesture, posture, facial expression |
| Identify situations when "listening skills" are particularly important |
| Explain the value of "listening Skills" when working with individuals and groups |
| Demonstrate the techniques of effective "listening skills" |
| Describe the practical application of The Scout Association's Child Protection Policy when communicating with young people |
| Describe the communication and decision making structures of The Scout Association and explain their role in that process |
| Represent the views of others in formal and informal settings |
